6. [إمبثي] - يجعل الناس شعرت يفهم, ويكافح أن حقّا فهمتهم قوّيّة. كلّ شخص يريد أن يكون فهمت. الناس يريدون أن يعرف أنّ ليس هم بانفراد في العالم. إن أنت يستطيع بلغت خارجا أن يفهم آخر شخص, سيشكّل أنت حالا توصيل عظيمة مع هم. وقت تالية يقول أحد ما أنت شيء ثقيلة أنّ أنت استطاع يتلقّى نقاشة طويلة فوق, بدلا من ذلك محاولة يقول فقط "أنا أفهم." أنت كنت ستذهل في كيف يرفع هو يستطيع جعلت أخرى الناس شعرت.

7. لا يحاول أن يستهوي - يريد الناس بارعة نوعا ما كلّ شخص أن يعرف حول الإنجازات هم قد جعلوا. الناس مدهشة حقّا كثير أكثر متواضعة و [لوو كي] حول ماذا هم قد أتمّوا. يحاول الالناس مؤثّرة أكثر أبدا بنشاط أن يستهوي الناس. النتيجة أنّ يتّصل رجل يحاول أن يستهوي أنّ هو ليس مؤثّرة.

8. يبدي تمجيد وتقدير - كلّما يرى أنت أيّ شيء أنت تحبّ في آخر شخص, تركتهم عرفت. If people aren’t used to you opening up, praising, and appreciating constantly, you might get a funny reaction at first. Once you’ve established that you’re constantly on the lookout for great things in others, people get used to feeling empowered around you. When you do mention something you really like, keep it casual. No big deal, no long talk. Just, “Hey, I really appreciate that you did that.” “I thought that was
really cool how you did that.”

9. Never criticizing, ever, for any reason - Likable people never criticize others. People universally hate criticism, and hate people that criticize them. Likable people always start off with genuine praise and appreciation before trying to give constructive feedback, and will only give this feedback rarely (because likable people understand that praise is a much better way to help people change than even constructive feedback, and criticizing is almost always useless).

10. Not trying to fix other peoples’ problems - When someone tells you they have a problem, but doesn’t explicitly ask for your help, that means they do not want you to tell them how to solve it. They want to feel understood, cared about, and empowered. Over 90% of the time, people know the solutions to their own problems. If someone brings a minor problem to you, try listening, nodding, letting them know you understand, and you’re with them. Tell them you believe in them and you think they’ll sort it out. If they ask what you’d do, maybe make a quick suggestion but don’t drive the point really hard. As crazy as it sounds, most people do not tell others about their problems in order to get solutions; they want understanding, empathy, and reassurance. People are very strong and quite good at solving their own problems when believed in.

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